Shipping policy

 

📦 Shipping Policy

 

At Spools, we aim to get your order to you as quickly and reliably as possible. Shipping times, costs, and carriers will vary based on the method selected at checkout.

 

• Shipping Method: Your delivery timeframe and cost are determined by the shipping option you choose during checkout. We offer a range of carriers and speeds, from economy to expedited.

• Processing Time: Most orders are processed within 2–5 business days before being handed off to the selected carrier. Custom or made-to-order items may take longer; estimated timelines will be noted on the product page.

• Tracking: Once your order ships, you’ll receive a tracking number via email so you can follow its progress.

• Delays: While we strive to ship on time, we are not responsible for delays caused by the carrier or circumstances beyond our control (e.g., weather, customs, service disruptions).

• Shipping Issues: If your package is marked as delivered but you haven’t received it, please contact the carrier directly. If needed, reach out to us at support@shopspools.com and we’ll help as best we can.

 

If you have any questions about shipping before placing your order, feel free to contact us — we’re happy to help.